Flooring Liquidators Terms and Conditions

1. Product

  • No returns after 30 days. No returns for opened boxes. No returns/cancellations for custom and special orders. No
    returns/cancellations for ordered carpet.
  • Customer must pay 25% restocking fee for returned Hardwood / Laminate/Engineered/Vinyl and 35% restocking fee for returned
    Tile.
  • Extra product must be returned to place of pick‐up/supplier and not to Flooring Liquidators showroom.
  • Warranty of all material is honoured by the flooring brand and/or manufacturer and not by Flooring Liquidators. Flooring
    Liquidators will help facilitate the warranty claim but will not assume responsibility for outcome.
  • Manufacturer’s product warranty does not cover damage caused by acts of God, abuse, misuse, neglect, normal wear and tear,
    water damage/leaks, humidity and moisture issues, expansion and contraction and subfloor issues.
  • Customer responsible to maintain relative humidity of space at 35%‐50% to minimize expansion and contraction of product.
    Warranty will void if above or below.
  • 72 hour acclimatization of product is recommended prior to installation of any hardwood, laminate or engineered product. It is
    customer’s responsibility to acclimatize product at proper humidity levels mentioned above. Whether Flooring Liquidators will be
    installing or not, acclimatization is left to the customer’s discretion and arrangement.
  • Balance of product must be paid in full prior to pick‐up and/or delivery and/or installation date.

2. Installation

  • Cost of product must be paid in full prior to installation date.
  • Deposit of 50% of installation price is required prior to installation date.
  • Flooring Liquidators will honour a 1 year installation warranty only for installs that it has invoiced for and completed, effective the
    date of completion.
  • Installation warranty applies to imperfections, defects and/or faults in installation from installer and does not include problems
    caused by acts of God, abuse, misuse, neglect, normal wear and tear, water damage/leaks, humidity and moisture issues, expansion
    and contraction, subfloor problems and floor squeaks. The removal of squeaks is never a guarantee.
  • The painting and caulking of baseboards, casings, trims and others are to be arranged by the homeowner after installation and is
    not the responsibility of the flooring installer.
  • Scraps, packaging and debris will be placed in an area on site as designated by the customer, if disposal option is not selected.
  • Customer must clear proposed work area of obstruction prior to the installer arriving on site.
  • Installer will only move dishwashers, toilets, vanities after a plumber has disconnected all plumbing.
  • Assume plus/minus an extra day to any given installation schedule.
  • Unknowns and surprises are common in construction. Upon any surprise, Flooring Liquidators will notify customer of changes in
    cost. It is the customer’s decision to agree or not, in which case the contract may be terminated if Flooring Liquidators cannot
    continue.
  • If Flooring Liquidator Installers are to move furniture as part of the contract, they will not remove clothing, china, hardware,
    antiques, pianos, pool tables, electronics or any small items. They also will not assemble or dissemble any pieces. Installers will only
    remove pieces of furniture that have been emptied of their contents.
  • Customer must be available at end of the installation process for the inspection of premises and in order to close off his/her
    remaining balance.
  • Installation balance required immediately after completion of installation. There is no exception to this.
  • Balance must be given to installer or project manager upon completion. Failure to do so may result in the removal of the installed
    floors and/or communication with the authorities.
  • Flooring Liquidators, Installers or any labourers may have a claim against the customer for failure to pay for materials supplied or
    services performed and may enforce this claim by filing a lien against customers property.
  • Flooring Liquidators may take images of the floors that have been installed for promotional use on our website, social media channels, and/or other marketing materials (ie. flyers and brochures).

3. Delivery

  • Flooring Liquidators DOES NOT deliver product, rather we sub‐contract delivery to a third‐party company and act as the middle‐
    man between the customer and the delivery company. Flooring Liquidators does this as a convenience to the customer and
    therefore isn’t responsible for delays or complaints pertaining to delivery of any product.
  • Third‐party delivery company offers two services: 1. Curbside delivery (without off‐loading), means the product will be dropped off
    at curbside, driveway or garage (if no obstruction to wheel passage). Flooring Liquidators nor the delivery company will be
    responsible for damages that occur after curbside delivery. 2. Delivery with offloading, means product will be brought in to main
    floor only of house. These two options are to be discussed with salesperson at the showroom.